If you’re reading this article, you’re in a sticky situation. Your coffee machine, which up till now has been nothing short of perfectly reliable, has finally decided that it’s time for a break.
During these trying times, it’s important for you to be able to contact a reliable coffee machine repair company and get your gear back up and running. Or, better yet, you’ll already have a plan in place with a repair service provider so that if anything does go wrong, you know you won’t be out of caffeine for long. You’ll want to know which team of engineers will be able to get to your machine, fast. And, although it might be too late for you to get cover in place before your breakdown, it’s never too late to get that plan set up for when you’re next in need of a repair
So, in this article, spend a little time getting to know the best UK coffee machine repair and maintenance providers to decide which service best suits your needs, price point and location.
1. Bridge Coffee Roasters
- Service Area: UK-Wide roaming engineers.
- Location: Cardiff, Wales and London, Clerkenwell.
- Pricing: From £150 + £15/hour
- Expertise: Commercial coffee machines, espresso and bean-to-cup machines, grinders and accessories.
Services: Installations, maintenance and repairs, insurance and service cover, remote assistance, PSSR Inspections, descales, refurbishments, barista training.
Bridge Coffee Roasters have been going since 1985 initially selling coffee in Bristol. Now located just outside of Cardiff, and with a base in London and UK-wide team of engineers, Bridge roast coffee, lease and sell equipment, conduct barista training and look after commercial espresso machines for their large wholesale customer base. Their team of engineers specialise in Sanremo, La Cimbalia, Schaerer, Marco, Bunn, Fetco, and Mahlkonig models.
2. Field Service Solutions
- Service Area: UK-wide
- Location: Bury, Greater Manchester
- Pricing: Not Found
- Services: Installations, maintenance, PSSR inspections, repairs, refurbishments, marine services, virtual assistance.
Field service solutions are solely focused on coffee machine aftercare, service and maintenance. They deliver UK-wide solutions to businesses in the food and beverage industry and notably the marine industry to maintain the smooth running of coffee machines of all types, including traditional and bean-to-cup machines, water boilers, grinders and coffee stations.
3. Espresso Care Solutions
- Service Areas: Cambridgeshire, Norfolk, Suffolk, Bury St Edmunds, Fakenham, Attleborough, Saffron Walden, Sheringham, Cromer, Holt, Sudbury, Norfolk, North Walsham & East Anglia.
- Location: Thetford, England
- Pricing: Not Found
- Services: Annual service contracts, breakdowns, PSSR inspections, 2-hour emergency callouts, on-site repairs, commercial and domestic equipment.
Espresso Care Solutions provides comprehensive support for coffee machines, encompassing service, breakdown assistance, PSSR inspections, and general advice. Their fully trained, manufacturer-certified engineers collaborate with various top brands in the coffee industry, ensuring coverage of a broad spectrum of machines. With an average call-out time of less than 2 hours for urgent jobs, on-site repairs, and instant quotations, Espresso Care Solutions brings over 30 years of certified experience to the field, having successfully completed over 10,000 jobs.
4. UCC
- Service Area: UK-wide
- Location: Milton Keynes
- Pricing: Not Found
- Services: Machine care and maintenance, full-service, reactive callouts, simple repairs.
UCC, a UK coffee service provider in Milton Keynes, offers proactive support with over 20 years of project management experience. Their specialists boast a 98% first-time fix rate, utilizing smart technology for a 99% machine availability rate. Committed to preventing downtime, UCC provides remote troubleshooting and practical and technologically advanced commercial coffee machine support for businesses in the food and beverage space.
5. Clifton Coffee Roasters
- Service Area: UK-wide
- Location: Bristol, UK.
- Pricing: Free to wholesale customers.
- Services: proactive site visits, reactive callouts, 24/7(365) availability, training and support.
Clifton set up their business in 2001 with the vision to offer high quality service and support to cafes in Bristol, 7 year before they began roasting coffee. Their delivery driver are fully trained engineers, providing hands-on support quickly when on-site. Clifton offer their wholesale customer free service callouts and free labour warranty specialising in La Marzocco, Fetco and Marco products.
6. Matthew Algie
- Service area: UK and Ireland
- Location: Glasgow, Scotland
- Pricing: Not found
- Services: Installations, training, repairs, compliance services, pressure vessel inspections, water solutions.
Established in 1864, Matthew Algie transitioned from tea to coffee in the 1970s. Over the years, they introduced concepts like the UK’s first Triple Certified espresso in the 2000s. Rooted in Glasgow, the company provides technical support, including training, maintenance, repairs, and compliance services, ensuring a reliable coffee flow for café owners. With a 95% first-time fix rate, they remain a cornerstone in shaping the coffee experience across the UK and Ireland.
7. Tchibo Coffee
- Service area: UK
- Location: Epsom, UK
- Pricing: Not found
- Services: Phone support, next day callouts, preventative maintenance packages, boiler inspections
Founded in 1949 by Max Herz and Carl Tchiling Hiryan, Tchibo Coffee has been a player in the coffee industry, introducing concepts and expanding globally. With brands like Davidoff Café and a move into the UK coffee-to-go market in 2018 with Smokin’ Bean, they’ve made their mark. Their service solutions include machine trials, technical support, preventative maintenance, and training, reflecting a pragmatic approach to providing a total beverage solution for businesses in the coffee sector.
Don’t Wait for your Coffee Machine to Break Down
Protect your espresso machines and coffee gear through annual service cover and insurance with Bridge Coffee Roasters. View this article and video to learn all the costs of a coffee machine repair and service cover, or get more information on our field service engineers and support team here.