Premium Coffee at a World-Class Country Retreat
Location: Dogmersfield, Hampshire
Sector: Luxury Hospitality / 5-Star Hotel
Project Scope: Equipment, Coffee Supply, Mobile Event Setup, Training & Full-Service Support
Coffee Usage: Sanremo ZOE, Schaerer Soul, Eversys Cameo
Key Features: Platinum service plan, mobile barista carts, seasonal activations, team training
Four Seasons Hotel Hampshire
Four Seasons Hotels and Resorts is one of the most iconic names in luxury hospitality, known globally for delivering impeccable service, elegant design, and exceptional guest experiences.
Set within a beautifully restored Georgian manor house in the heart of the English countryside, Four Seasons Hotel Hampshire is no exception. Guests visit for its tranquil setting, equestrian facilities, spa escapes, fine dining, and countryside pursuits, from archery and clay pigeon shooting to fishing and private canal boat trips.
But when it came to coffee, the team knew there was room for improvement...
The Challenges
Serving exceptional coffee in a five-star hotel environment is no small task. With a large and varied team, multiple service locations, and the need to maintain world-class standards throughout the guest experience, consistency can be notoriously difficult to achieve.
When we first connected with the team at Four Seasons Hotel Hampshire in August 2023, it was clear they were striving for excellence but lacked the dedicated coffee support needed to get there.
Their previous setup had become increasingly difficult to maintain, with equipment that wasn’t suited to the demands of a busy luxury hotel.
Delivering consistently excellent coffee experiences across a large operation is always a demanding task. With such a busy schedule and a diverse team, it was difficult to dedicate the time required for ongoing barista training at the highest level.
One of the biggest gaps was in events. The team wanted to serve the same great coffee at weddings, meetings, and outdoor activations as they did in the main bar and restaurant, but the tools they had simply couldn’t deliver it. This often meant resorting to basic filter coffee for high-profile occasions, leading to drinks that felt out of step with the rest of the hotel’s offering.
Prior to exploring their coffee offering, Four Seasons Hampshire struggled with 3 key issues:
Consistency across service points
While the team delivered excellent coffee in the main outlets, differing equipment and varying service environments made it harder to maintain the same experience everywhere.
Lack of Flexibility for Events
Without mobile, high-quality setups, the hotel couldn’t replicate its main bar standard at off-site or outdoor service points, especially during weddings and corporate functions.
Training Capacity
With such a dynamic operation, dedicating the time and resources for regular barista training was a significant hurdle, adding pressure to an already busy team.
The Food & Beverage leadership team wanted a solution that could deliver quality, consistency, and flexibility across every guest touchpoint, from a quiet morning in the lobby to a wedding celebration on the lawn.
Our Approach
From the outset, our goal was to design a coffee programme that felt effortless for the team to operate while delivering a consistently exceptional guest experience.
We worked closely with Patrick Mudalige, Director of Food & Beverage, and the wider F&B team to map out the hotel’s coffee service across multiple locations. This included understanding guest expectations, staff workflows, event formats, and existing training challenges.
With this insight, we developed a tailored solution that could adapt to any setting, indoors or out, without compromising on quality.
The Equipment
Delivering a consistent, high-quality coffee experience across a large, multi-location estate requires equipment that’s both reliable and adaptable.
Working closely with the Four Seasons Hampshire team, we selected a combination of machines to suit different service environments, from high-volume events to intimate, premium settings.
A Traditional Barista Setup for Café Quality Drinks
The Sanremo ZOE offers a reliable, high-performance espresso solution for locations that benefit from a traditional machine setup. It provides excellent temperature stability and shot consistency, helping the team produce quality espresso-based drinks in busy service environments.
A Premium Machine for Exclusive Events
The Eversys Cameo was chosen for its ability to deliver barista-quality drinks with a refined, premium feel. Its precision and consistency make it ideal for more exclusive or intimate events, where presentation and taste are equally important.
An Intuitive Bean-to-Cup Machine For Staff
The Schaerer Soul was selected for its speed, high capacity, and ease of use, perfect for large-scale events, conferences, and high-volume service points. It ensures guests can be served quickly without compromising on drink quality.
A Flexible, Event-Ready Coffee Setup
Mobile Coffee Trolleys, Featuring Schaerer Soul & Eversys Cameo
At the centre of the solution were four premium mobile coffee trolleys, custom-built to match the hotel’s brand and aesthetic. Each trolley was equipped with either a Schaerer Soul or Eversys Cameo machine, allowing the team to deliver freshly crafted, barista-standard coffee anywhere on the estate.
The mobile format meant the team could serve freshly made, barista-quality coffee anywhere on the estate, without the limitations of fixed back-of-house equipment or batch-brew filter setups.
Their Chosen Coffee: Roots Blossom
To complement the upgraded equipment, the hotel selected Roots Blossom, a 100% Arabica blend from Brazil and Tanzania with tasting notes of milk chocolate and caramel.
This Fairtrade-certified coffee was chosen for its smooth, approachable profile and ability to perform consistently across a full menu, from flat whites and cappuccinos to black filter coffee.
A Complete Support Package
Our partnership with Four Seasons Hampshire extends beyond the initial installation, ensuring quality is maintained year-round.
1. Dedicated Account Management
Regular visits from a dedicated account manager provide the team with ongoing support, product advice, and operational guidance.
2. Rapid Service Response
Full platinum service plan with comprehensive cover for breakdowns, including weekend callouts, ensures equipment stays operational during peak periods.
3. Ongoing Barista Training
Hands-on training from account manager and barista trainer Silas covers calibration, cleaning, and operation, building staff confidence and ensuring drinks meet brand standards.
4. Seasonal Activations
Support for the hotel’s seasonal events, such as the Christmas Market, where we help create festive coffee experiences that align with the Four Seasons brand.
The Results?
The impact has been felt across the entire coffee service. Guests now enjoy a consistent, high-quality coffee experience, no matter where they are on site.
Staff confidence has grown thanks to user-friendly equipment and ongoing training, while the mobile trolleys have transformed event service, replacing basic filter coffee with freshly crafted drinks.
Guests now regularly comment on the quality of coffee as a notable part of their visit, Hampshire experience, strengthening the hotel’s reputation for delivering excellence in every detail.
What have they said?
“The difference in our coffee service has been noticeable from day one. Bridge have made it simple for our team to deliver consistent quality anywhere on the estate. The feedback on the coffee from guests has been fantastic, too. The support and training they’ve provided has made a real difference to how confident our staff feel when serving coffee.”
Clement Joseph, Assistant Food & Beverage Manager – Four Seasons Hotel Hampshire
