Speedy on-site and off-site coffee machine repair services
A clean, well-maintained coffee machine not only guarantees the best brewed coffee for your customers, it ensures you get the most out of your investment by protecting against faults and maintaining optimal performance of your equipment.
Based around the UK, our coffee machine engineers are readily available for fast response pay-as-you-go site visits for emergency repairs and services. We also offer more cost-effective retainer packages that allow you to choose the level of coffee machine repair and service cover that best suits your needs.
Meet our Team of Coffee Machine Engineers
Protect your coffee equipment with the help of our field service team. Providing roaming UK-wide coverage for our customers to aid in the regular servicing and maintenance of your coffee machines and equipment.
Call our Field Service Team for remote assistance, or schedule a site visit when required for all of your coffee machine maintenance needs, Including: Preventative Maintenance, Virtual Assistance, Grinder Calibration, PSSR Boiler Inspections, BRITA Certified Water Treatment, Genuine Parts and Regular Servicing.
If our engineers can’t fix your machine onsite, we can take it away for rapid repairs at our facility and deliver it back to you in perfect working order. Don’t worry, if we have to remove your machine we can provide a temporary solution while your machine is being repaired. View the short videos below to answer the main questions you may have.
Hour Response Time
First Time Fix Rate
Hidden Fees
What type of commercial coffee machine and equipment can we repair?
Our highly trained coffee machine engineers are able to carry out repairs and services on the main types of commercial coffee machines we supply, along with being able to service, repair and refurbish a number of other industry recognised brands:
- Commercial bean to cup coffee machines
- Commercial espresso machines
- Commercial filter coffee brewers
- Commercial coffee grinders
- Commercial water boilers
- Commercial coffee accessories
*Bridge Coffee Roasters only carry out coffee machine repairs on commercial units and equipment. We don’t repair domestic machines or equipment.
Pay-As-You-Go Coffee Machine Repairs from £185
Our service and maintenance team offer ad-hoc coffee machine repairs in addition to ongoing insurance cover for your coffee brewing gear.
For one-off repairs: £185 callout + £15 per 15 mins labour + cost of parts. Initial callout fee includes 30 minutes of labour.
Watch this video about all the factors that go into the price of a coffee machine repair.
Coffee Machine Insurance from £500 per year
Along with our pay-as-you-go repairs, we offer a cost-saving and ongoing solution for our customers that entitle you to free repairs in case anything goes wrong with your equipment. Once again, there are many factors that affect the price, but as a rough guide:
For ongoing repairs and protection: Filter Coffee Brewers £500-£1.1k, Espresso machines £900-£1.5k, Bean-to-Cup £1.1k-£3k per annum.
We have a number of service contracts available along with a pay-as-you-go service. For pay-as-you-go customers, initial callout fee = £185, plus £15 per 15 minute labour cost. Ongoing contract prices are determined by the level of service and the size of the operation.
Yes, our field service engineers are all in-house, and UK-wide. Having in-house engineers allows us to keep track of our team and provide realistic, up to date timings. It also ensures that our team properly represents the brand, are passionate about your coffee offering and are motivated to ensure you're serving a quality product.
Our response time to your site depends on the level of service contract you select. Our top level provides a 24-hr response time, and our remote assistance service cuts down on unnecessary callouts and speeds up turnaround.
Not necessarily, no. Ongoing cover provides peace of mind for when something goes wrong and ensures any issues can be resolved quickly. With our ongoing support, you'll also receive proactive visits and maintenance.
We have a number of options including dedicated QR codes, phone and email. You can contact our help-desk by phone between 8am-5pm weekdays.
Learn about pricing, cover, terms and conditions
Download our Service Level Agreement brochure for more detailed information on the exact coverage offered by our plans including pricing and terms and conditions